FREQUENTLY ASKED QUESTIONS
Got questions?
We've got answers.
Everything you want to know about Colgo before you start.
GENERAL
What is Colgo?
Colgo is a digital catalogue accessible via QR code or link. Your customers open it on their phone, see your services, prices and information — and can send requests directly to reception or staff. No app to download, no printed paper.
Do my customers need to download an app?
No. Colgo is a web app — it opens directly in the phone's browser, like a website. Just scan the QR or click the link. Zero downloads, zero registrations for the customer.
How many languages does it support?
Colgo automatically translates the catalogue into Italian, English, French, German and Spanish. The customer chooses their language on first access. Translations are generated automatically when you publish or update content.
Does it work for any type of venue?
Yes. Colgo is configurable for hotels, B&Bs, campsites, farm stays, restaurants, beach clubs, marinas, shops and much more. The word 'room' becomes table, pitch, berth — based on your venue.
SETUP
How long does it take to get started?
You can have your catalogue online in less than an hour. You create the venue, add categories and services, and the link is immediately active. No technical skills required.
Can I update the catalogue at any time?
Yes. From the admin panel you can change prices, add services, hide out-of-hours categories — and everything goes live immediately.
Can I set availability hours for services?
Yes. Each category can have a time slot (e.g. breakfast 07:00–10:00), breaks, and a 'pre-orderable' option that allows customers to request the service outside opening hours.
PAYMENTS & PRICING
Can customers pay online?
No. With Colgo the customer prepares the request or order on their phone, then pays at reception or at the till as they normally would. No money passes through us: no transaction fees, no accounts to reconcile, and no payment data collected. The only payment involved is your Colgo subscription.
We are working on on-site and online payment; when it is ready you will find it here.
How much does Colgo cost?
It depends on the type of business and the plan. Prices start at €29 a month for shops and €39 for accommodation and restaurants, with two months free if you choose annual billing. The full price list is on the Pricing page.
I run a seasonal business — do I pay while I'm closed?
No. There's a seasonal plan for businesses that close completely for part of the year: you pay 8 monthly instalments for 7 active months, charged once in your opening month. During the 5 off months the public catalogue is paused, but the QR codes stay valid, your content stays saved and the panel stays accessible. If you need an extra month you add it yourself.
Is there a free trial?
Yes. You can try Colgo free for 30 days, with no obligation to continue — sign up directly from the site.
TECHNICAL
Do I need to install anything on my server?
No. Colgo is completely cloud-based — you don't install anything, you don't need a server, you don't manage updates. It works from any browser, on any device.
Can I use it from my phone?
Yes. The admin panel, staff panel and customer app are all optimised for mobile. You can manage everything from iPhone or Android, even from the reception desk.
Is my data safe?
Yes. Data is stored on European infrastructure, with complete isolation between properties: no property can see another's data. We do not sell or pass on data to anyone. The technical providers we use — hosting, database, payments — are listed in the privacy policy, each with its role.